One of the big obstacles in more movement to Open Source Software solutions is the perception that OSS lacks service and support. It's not an easy perception to overcome.

rSmart (http://www.rsmart.com/) seems to be an organization that is trying to step into the support and service gap, in much the way Red Hat helped make it easier for some users to adopt and use Linux.

I don't know much about them, but I did want to draw attention to them here figuring veteran OSS advocates and users might be able to better say something more or might even find rSmart Group the kind of support option they need to help further the use OSS on their campus.

http://www.rsmart.com/'s self description:

The rSmart Group supports open source software in education. Our passion is education. We believe in the promise of technology to help educators and learners.

The rising cost of software and growing distance between vendors and schools stifles innovation and puts the promise of education technology at risk. A new model based on open source is emerging where the old "vendor" model is failing. The open source model stimulates innovation and reduces costs. We embrace the spirit of freedom and innovation driving open source and work collaboratively on projects leading the way in education.

We're leading the shift toward open source in education. Commercial support is essential for widespread adoption of open source applications. Our business enables adoption at institutions of all shapes and sizes through a comprehensive offering of services and support.